Yes, you can return items to The RealReal, but there are specific conditions and time frames to consider.
Returns for items purchased from The RealReal are typically accepted within 14 days of delivery.
Items must be in their original condition and include all tags and packaging.
Certain categories, like fine jewelry, may have different return policies, so it’s good to check specifics on those items.
If you wish to initiate a return, you’ll need to follow the instructions provided in your order confirmation email.
You’ll be responsible for return shipping costs unless the item was defective or not as described.
Make sure to keep the tracking information for your return shipment, as it’s crucial for processing the refund.
If you miss the return window, you might not get a refund, so be mindful of those timelines.
Always review The RealReal’s website for the most updated policies, as they can change.
What items are not eligible for return at The RealReal?
Items that are final sale, including personalized items and certain luxury goods, typically cannot be returned.
How do I start the return process for an item?
You can start the return process through the order confirmation email, which contains instructions on how to proceed.
Will I receive a full refund for my returned item?
A full refund is issued only if the item is returned in its original condition and within the specified return window.
Can I exchange an item instead of returning it?
The RealReal doesn’t typically offer exchanges, so you’ll need to return the item and purchase a new one.
What happens if my return is late?
If your return is late, it may be ineligible for a refund, so it’s important to adhere to the return policy deadlines.